Refund policy
Return & Refund Policy
At Daisy & Gus, we want your family to love every order.
If there’s an issue with your order, please get in touch and we’ll do our best to make it right.
Damaged or Incorrect Items
If your item arrives damaged, faulty, or you receive the wrong product, please contact us within 14 days of receiving your order.
Email us at:
percypercyproductions@gmail.com
Please include:
- Your order number
- A brief description of the issue
- Photos of the item if possible
We’ll happily arrange a replacement, store credit, or refund where appropriate.
Change of Mind
We currently do not offer refunds for change of mind purchases.
However, if your item is unused and in original condition, please contact us and we’ll do our best to help.
Return shipping costs for change of mind returns are the responsibility of the customer.
Pre-Orders
Some Daisy & Gus products are sold as pre-orders.
By purchasing a pre-order item, you understand that:
- Payment is taken at checkout
- Shipping may occur at a later release date listed on the product page
Pre-orders may be cancelled for a full refund any time before the order has shipped.
Shipping Delays
While we’ll always do our best to ship orders on time, occasional delays outside our control may occur.
If there are any significant delays with your order, we’ll keep you updated via email.
Contact Us
If you have any questions about your order, please contact:
percypercyproductions@gmail.com
Thank you for supporting Daisy & Gus — a little project made with love in New Zealand 🇳🇿